Privacy Policy

The data controller is AMPPOWER ENGINEERING LTD, registered office 8 Jacks Road, Saltcoats, North Ayrshire, Scotland, KA21 5NT, United Kingdom. For any privacy question or request, contact support@amppowerenkg.shop or call +44 7917182598.

• Contact and identity details: name, email, phone number.
• Order and delivery details: shipping address, items purchased, order value, delivery status.
• Account and membership details: membership tier, membership status, saved preferences.
• Support and enquiry data: messages you send us via our contact and bulk-order forms.
• Payment-related data: billing name, billing address and the last digits/brand of your card as returned to us by our payment processor. We never receive or store your full card number.
• Technical and usage data: IP address, device and browser type, and cookie identifiers (see our Cookie Policy).

• Directly from you when you place an order, create or manage a Glow Club membership, or complete our contact or bulk-order forms.
• Automatically from your device through cookies and similar technologies when you use the site (see our Cookie Policy).
• From our payment processors (Stripe, and PayPal where offered) confirming payment and returning limited billing details.
• From our delivery and logistics carriers in connection with dispatching and tracking your order.
• From our hosting, database and analytics processors that operate the store on our behalf.

• To process and deliver your orders and manage returns/refunds — performance of a contract.
• To operate Glow Club memberships and billing — performance of a contract.
• To provide customer support and respond to enquiries — legitimate interests / contract.
• To detect and prevent fraud and secure the site — legitimate interests and legal obligation.
• To send marketing where you have opted in — consent, which you can withdraw at any time.
• To meet tax, accounting and consumer-law obligations — legal obligation.

Card payments are processed by Stripe on Stripe's secure infrastructure. Your full card number is entered on Stripe's Checkout and is never seen or stored by Amberwick. Where PayPal is offered, PayPal processes those payments under its own terms. We receive only confirmation of payment and limited billing details needed to fulfil and account for your order.

• We use your name, delivery address, email and phone to process, pack, dispatch and deliver your order to the shipping address you provide at checkout.
• We share the delivery address and contact details with our logistics and delivery carriers only as needed to ship your parcel and provide tracking.
• Billing name and address are processed by our payment provider and used by us to account for the order; we do not receive or store your full card number.
• Where you request a return, exchange or refund, we process the related order and contact details through our customer-support channel to resolve it.
• For cross-border orders, limited order details may be shared with customs or carriers where required to clear and deliver the parcel.
• Order and fulfilment records are retained for tax and consumer-law periods (see “How long we keep it”).

• Payment processors (Stripe; PayPal where offered) to take payment securely.
• Hosting and infrastructure providers (including Vercel) that run the website.
• Database, authentication and storage providers (including Supabase) that store order, account and enquiry data.
• Delivery and logistics carriers to ship your order.
• Email/communication providers to send order, support and (where opted in) marketing messages.
• Professional advisers and authorities where required by law.

We ship worldwide and some processors operate outside the UK/EEA. Where personal data is transferred internationally, we rely on appropriate safeguards such as UK International Data Transfer Agreements, EU Standard Contractual Clauses or an adequacy decision.

We keep order and accounting records for as long as required by tax and consumer law (typically up to 6 years). Marketing and enquiry data collected via our forms is retained for no longer than 24 months from your last interaction unless you ask us to erase it sooner. We then delete or anonymise it.

• Access, rectify, erase or restrict processing of your personal data.
• Object to processing based on legitimate interests, and to direct marketing at any time.
• Data portability, and the right to withdraw consent.
• CCPA/CPRA: know what we collect, request deletion or correction, and not be discriminated against for exercising your rights.
• Lodge a complaint with the UK Information Commissioner's Office (ICO) or the data-protection supervisory authority in your country.

We do not sell your personal information for money. We do not share it for cross-context behavioural advertising. To exercise any CCPA/CPRA right, email support@amppowerenkg.shop.

We use strictly necessary cookies to run the store and, with your consent, analytics cookies to understand usage. See our Cookie Policy for details and how to change your choices.

We do not make solely automated decisions with legal or similarly significant effects. Our store is not directed at children under 13, and 13–17 year-olds should only use it with a parent or guardian's consent. We do not knowingly collect data from children under 13.

We use encryption in transit, access controls and reputable processors to protect your data. No method of transmission is completely secure, but we take reasonable steps to safeguard your information.

Email support@amppowerenkg.shop, call +44 7917182598, or write to AMPPOWER ENGINEERING LTD, 8 Jacks Road, Saltcoats, North Ayrshire, Scotland, KA21 5NT, United Kingdom. This policy is governed by the laws of England and Wales.